Some of your questions answered here

We get a lot of questions about our course. You can get any answers.

1. What products does XIVIR offer?

XIVIR offers a range of premium lingerie and fashion essentials designed for comfort, style, and confidence.

2. How can I place an order?

You can place an order directly through our website by selecting your desired product, size, and proceeding to checkout.

3. What payment methods do you accept?

We accept secure online payments including UPI, debit/credit cards, and other available payment options at checkout. Cash on Delivery (COD) may be available on selected orders.

4. How long will it take to receive my order?

Orders are usually delivered within 3–7 business days, depending on your location.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via SMS or email to track your order in real-time.

6. Do you offer returns or exchanges?

Due to hygiene reasons, we do not offer returns or exchanges on lingerie products. However, if you receive a damaged, defective, or wrong product, you can contact us within 48 hours.

7. What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with images or proof. Once verified, we will initiate a replacement or refund within 5–7 business days.

8. Are your products true to size?

Yes, our products follow standard sizing. We recommend checking our size guide before placing your order for the best fit.

9. Is my personal information safe?

Absolutely. Your personal information is safe and protected with secure systems. We do not share your data with third parties except for order delivery and payment processing.

10. How can I contact XIVIR customer support?

You can reach us anytime:

Email: xivir.fashion@gmail.com
Phone: 76784 18281